Elizabeth Stephen

Liz has a true passion for helping organizations identify their customers’ needs and consulting with them to satisfy those needs. She is an expert in Customer Communications Management (CCM) and helping clients utilize digital communications to meet their CX goals.

She has helped clients across regulated industries such as banking, financial services, insurance, healthcare and investor-owned utilities improve their critical communications and drive more customers to adopt paperless.

Prior to joining the Chameleon Collective, Liz was with CCM industry analyst firm Aspire CCS, where she helped technology and service providers understand the CCM buyer and how best to position their software and services to the market. Before Aspire, Liz was at Striata, a technology and professional services company, helping customers move to paperless, and then at Doxim as part of the consulting team helping clients advance in their digital maturity and digital adoption.

Liz, along with her partner Mia, host a weekly Coffee Chat that focuses on customer communications and the technology, people and processes that surround these journeys