Heard at Ops 2026: Building the Future of Market Operations
- SIFMA Editors
The conversations taking place across the financial services industry today are reshaping the future of market operations.
Artificial intelligence is moving from experimentation to enterprise adoption. Digital assets and tokenization continue to mature. Markets are becoming increasingly interconnected and, in some cases, increasingly continuous. At the same time, firms are strengthening operational resilience, navigating regulatory change, and working across the buy side, sell side, and market infrastructure to modernize the financial system.
These themes took center stage at SIFMA’s 2026 Operations Conference & Exhibition. Now in its sixth year, Heard at Ops features concise interviews with industry leaders filmed onsite at the conference. Each conversation expands on key themes from the event, offering practical perspectives from executives representing financial institutions, market infrastructure providers, technology firms, regulators, and industry experts.
Transforming Market Structure
Markets continue to evolve through regulatory initiatives, technological innovation, and greater connectivity. Success depends on collaboration across the buy side, sell side, market infrastructure, regulators, and industry associations.
Featured interviews:
- Why Industry Coordination Matters: Fredric Crosnier, J.P. Morgan Asset Management
- Scaling for What’s Next: Lori Messer, RBC
Building Resilient Operations
Operational resilience has become more than business continuity. Firms are redesigning operating models to strengthen cyber resilience, manage interconnected risks, and support increasingly real-time markets.
Featured interviews:
- A Unified Approach to Cyber Resilience: Bryan Smith, FINRA
- Operational Resilience in an Always-On Market: Mike Fiscella, Jefferies
- From Recovery to Readiness: Roy Ben-Hur, Deloitte
The Future of Operations
Artificial intelligence, data, digital assets, and new operating models are transforming financial services. Industry leaders discuss how firms can move beyond experimentation and position themselves for long-term success.
Featured interviews:
- Building an AI-Enabled Operating Model: Bob Santella, BetaNXT
- Navigating the Next Wave of Transformation: Andrés Choussy, FIS
- The Winners’ Playbook: Tim Gokey, Broadridge
- Trust Capital: Frank La Salla, DTCC
- Reimagining Wealth Management with AI: Mazi Bahadori, Altruist
Watch the Series
The complete Heard at Ops 2026 series is available here and below. Each interview includes a link to the speaker’s full conference session replay, along with additional resources to explore the topic in greater depth.
We’ll feature one conversation each week throughout the summer across LinkedIn and SIFMA SmartBrief. We hope you’ll follow along as industry leaders share their perspectives on the future of market operations.