- SIFMA Editors
The Heard at Ops video series features insights from industry leaders across operations, technology, and business continuity, offering fresh perspectives on the most pressing issues in the capital markets.
For more insights from the 2025 Ops Conference, visit www.sifma.org/ops.
Modernizing Market Structure
Collaboration at the Core of Industry Progress
Tools & Skills with Deb Guarino, BNY Pershing
Debra Guarino of BNY Pershing explores how the ops professional is transforming – blending technical fluency, cross-functional thinking, and a deep understanding of risk.
Demystifying Treasury Clearing with Nate Wuerffel
In this episode of Heard at Ops, Nate Wuerffel of BNY Mellon breaks down the shift toward central clearing in the Treasury market — and what’s at stake in the transition.
After Hours Trading with Shawn Quant, Piper Sandler
In this episode of Heard at Ops, Shawn Quant of Piper Sandler weighs in on the rise of extended trading hours — and what 23×5 trading means for market infrastructure and investors.
Transforming Market Operations with Cinda Whitten, Nuveen
Cinda Whitten of Nuveen highlights how true transformation in market operations depends on bridging the divide between buy- and sell-side firms — and designing smarter systems together.
Building Resilient Operations
Rethinking Risk in a Third-Party World
100% Uptime with Bob Santella, BetaNXT
How do markets stay always-on? Robert Santella of BetaNXT shares his take on creating resilient operations that can withstand disruption — from tech failures to geopolitical events and beyond.
Operational Risk Mindsets with Todd Purdy, Edward Jones
Todd Purdy of Edward Jones encourages firms to define — and align — their operational risk mindsets. The goal? Resilient ops that don’t just respond, but anticipate.
Global T+1 Readiness with Mike Fiscella, Jefferies
In this episode of Heard at Ops, Mike Fiscella of Jefferies discusses what’s needed for firms to thrive in a growing T+1 world — from new workflows to global coordination.
Navigating the Aftermath with Dan Thieke, DTCC
Dan Thieke at The Depository Trust & Clearing Corporation (DTCC) explains why firms need playbooks for reestablishing connections — not just surviving a disruption, but restoring confidence.
Tomorrow’s Ops, Today
AI, Digital Assets, Digitization, & the Data Revolution
Tokenizing Tomorrow with Roy Ben-Hur, Deloitte
In this episode of Heard at #SIFMAOps, Roy Ben-Hur of Deloitte outlines lessons from the Regulated Settlement Network Proof-of-Concept — and how tokenization could redefine finance.
Reshaping the Investment Experience with Tim Gokey
Tim Gokey of Broadridge discusses how digital tools can transform engagement, accessibility, and decision-making for investors.
Accelerating Innovation with Frank La Salla
Frank LaSalla of The Depository Trust & Clearing Corporation (DTCC) explores the breakneck pace of change in capital markets — and what it takes to lead with trust and value in times of uncertainty.
Harnessing the Data Revolution with Matt Stauffer
In this episode of Heard at Ops, Matt Stauffer of FIS shares his take on the data-driven future of operations — and why turning information into action is the next competitive edge.
Learn More
Financial operations are evolving faster than ever. At SIFMA’s Operations Conference & Exhibition, we bring together the full ecosystem – broker-dealers, banks, asset managers, vendors, market utilities, and regulators – to go deeper on the issues shaping tomorrow’s markets.