Duration: 1 Hour

Option 1: Tuesday, February 2^nd at 9:00am ET

Option 2: Thursday, February 4^th at 3:00pm ET

Pre-work: Each participant will be asked to identify a potential conflict situation that you have encountered or anticipate encountering soon

This session includes mini-lecture, group discussion, practice exercises and written exercises.  It will be highly interactive and participative.

Course Description

The reality is that nobody likes conflict very much.  Of course, there are those who thrive on conflict, but most managers would prefer to avoid it.  And too often they do just that—to the detriment of those involved.

This session will teach participants how to manage conflict.  They will learn a specific conflict resolution model and the skills that make it work.  And they will practice each step to ensure that they understand how to apply the skills.  They will also learn how to apply these skills in virtual or remote conversations.

Participants will learn how to acknowledge concerns and issues with empathy and understanding.  They will explore how to get the others speaking to understand what the real issues are.  And they will be introduced to the art of reframing in order to problem solve effectively and resolve the issues.

Avoiding conflict is not what leaders do.  They resolve it as quickly as possible and this session will introduce participants to the skills, models and techniques to do this effectively.

Learning Objectives:

• Learn a specific conflict resolution model.
• Understand that our tendency is to be aggressive or defensive when conflict arises and how to avoid falling into these traps.
• Investigate the skills required to resolve conflict like acknowledging, reframing, addressing and seeking elaboration.
• Realize that conflict resolution requires give and take on both sides and that winning is not the overall objective.
• Explore now to apply these skills remotely.