Duration: 1 Hour

Option 1: Tuesday, March 2^nd at 9:00am ET

Option 2: Thursday, March 4^th at 3:00pm ET

Pre-work: Each participant will be asked to identify a coaching situation that they will experience in the short term. 

This session includes mini-lecture, group discussion, practice exercises and written exercises.  It will be highly interactive and participative.  

Course Description

Perhaps the most important responsibility for any manager is to help their people grow and reach their potential.  Coaching direct reports on a regular basis is a condition of employment at many companies for any manager.  

Yet our research concludes that managers rarely coach their people, particularly in the rapid moving financial services industry.  What makes this even more troubling is that most people crave feedback from their managers—even if it is negative.

In a virtual environment this becomes even more challenging.  

This session will introduce a specific coaching model and the skills required to make it work.  Participants will learn how to plan, conduct and follow-up coaching sessions.  They will learn how to collect data, how to position these sessions, how to provide balanced feedback, how to mange the inevitable push back and how to gain commitment.  And the session will consistently refer to conducting these sessions remotely.  

Managers often say they don’t coach their people because they aren’t comfortable in this role.  Too often they coach they way they parent or how they were coached in sports, dance or the arts.  This session will explain how to be an effective coach in business situations, and the practice exercises will demonstrate how it is all applicable and manageable.

Learning Objectives:

• Become familiar with a specific coaching model to apply to any coaching session.
• Learn the specific skills associated with coaching like providing feedback, managing resistance, and gaining commitment.
• Explore how to offer individuals specific ways and means to improve their performance.
• Determine how to deal with the challenges of coaching people in virtual conversations.
• Investigate how to prepare and follow-up coaching sessions to ensure that behavior change actually happens.