SIFMA Ops Virtual Forum
Overview
On November 4-5, SIFMA’s Ops Virtual Forum gathered key industry leaders and regulators to discuss critical operations and technology issues facing financial services, including a review of COVID-19 related activities.
In addition to discussing the key drivers of change, such as regulation and technology, this two-day program also focused on areas where the financial industry continues to improve operational processes and efficiencies as well as manage risk in a digitized world.
Now Available On Demand
SIFMA’s Ops Virtual Forum is available on demand through February 4, 2021.
If you are a new registrant, signing up after November 5, please contact Caitlin Sargent to register. You will receive replay access instructions within 3 days of your registration.
Already Registered? View On Demand Now.
Sessions include:
- Impact of 2020 Election Results on Financial Services
- The Pandemic Stress Test: US Government Securities Clearance & Repo During COVID-19
- Operational Considerations for Security Tokens
- Consolidated Audit Trail Implementation
- Regulatory Priorities
- COVID-19 Lessons Learned and Initiatives
- Ops Workforce of the Future: Including a Focus on Post COVID-19 Strategies
- And more

Registration Closed
Overview
On November 4-5, SIFMA’s Ops Virtual Forum gathered key industry leaders and regulators to discuss critical operations and technology issues facing financial services, including a review of COVID-19 related activities.
In addition to discussing the key drivers of change, such as regulation and technology, this two-day program also focused on areas where the financial industry continues to improve operational processes and efficiencies as well as manage risk in a digitized world.
Now Available On Demand
SIFMA’s Ops Virtual Forum is available on demand through February 4, 2021.
If you are a new registrant, signing up after November 5, please contact Caitlin Sargent to register. You will receive replay access instructions within 3 days of your registration.
Already Registered? View On Demand Now.
Sessions include:
- Impact of 2020 Election Results on Financial Services
- The Pandemic Stress Test: US Government Securities Clearance & Repo During COVID-19
- Operational Considerations for Security Tokens
- Consolidated Audit Trail Implementation
- Regulatory Priorities
- COVID-19 Lessons Learned and Initiatives
- Ops Workforce of the Future: Including a Focus on Post COVID-19 Strategies
- And more
Register
Registration Rates | $299 |
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Registration Rates | $399 |
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Registration Rates | $99 |
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Member | Non-Member | Regulator | |
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Registration Rates | $299 | $399 | $99 |
Registration Closed
On demand registration questions? Contact Caitlin Sargent | Program questions? Contact Jenessy Dominguez.
If you are a new registrant, signing up after November 5, 2020, please contact Caitlin Sargent to register. You will receive replay access instructions within 3 days of your registration.
Program
10:00am – 11:00am
11:00am – 11:10am
Participants
Kenneth E. Bentsen, Jr., Thomas F. Price
Speakers


Thomas F. Price
Managing Director, Technology, Operations, and Business Continuity
11:10am – 11:20am
Participants
Jamie Wall
Speaker

11:25am – 12:15pm
What are the operations priorities that drove the industry’s efforts in 2020? This panel of operations leaders will also look ahead to 2021 and beyond as they describe emerging technologies and initiatives, and how the evolution of the securities industry will transform the role of the operations professional.
Participants
Thomas Tremaine, Bob Adams, Graeme McEvoy, Claire Santaniello
Moderator

Thomas Tremaine
Executive Vice President and Chief Operations Officer
Panelists

Bob Adams
Chief Operations Officer, Head of Operations and Services Group

Graeme McEvoy
Managing Director & Global Head, ISG Product Operations

Claire Santaniello
Managing Director & Head of Operations
12:20pm – 12:50pm
In recent years, we have witnessed an upswing in cyber attacks, including significant breaches at many major institutions. Rachel Wilson, a 15-year veteran of the National Security Agency (NSA), is Morgan Stanley’s Head of Cybersecurity for Wealth Management. She will brief attendees on the cyber risks facing the financial sector and offer best practices for protecting financial data and assets.
Participants
Rachel Wilson
Panelist

12:55pm – 1:45pm
Hear from DTCC leadership as they describe emerging technologies and initiatives, and also how the evolution of the securities industry will transform the post trade infrastructure. The panel will highlight the operations priorities that will drive the industry’s efforts in 2021 and beyond.
Participants
Murray C. Pozmanter, Ann Bergin, Lynn Bishop, Lallande de Gravelle, Michael McClain, Jennifer C. Peve
Moderator

Murray C. Pozmanter
Head of Clearing Agency Services and Global Business Operations
Panelists

Ann Bergin
Managing Director & General Manager, Wealth Management Services and Asset Services


Lallande de Gravelle
Managing Director, Head of Corporate Strategy

Michael McClain
Managing Director and General Manager of Equity Clearing and Settlement Services

Jennifer C. Peve
Managing Director, Head of Strategy and Business Development
1:50pm – 2:20pm
Technologies, trends, and cultural norms are reshaping operations faster than ever. Ulku Rowe, former Financial Services executive turned Googler, joins Joe Seidel, Chief Operating Officer of SIFMA, to discuss the latest observations, obstacles, and opportunities that are defining the next chapter in securities operations.
Participants
Joseph L. Seidel, Ulku Rowe
Moderator

Speaker

Ulku Rowe
Technical Director, Financial Services, Office of the CTO
2:20pm – 3:20pm
3:20pm – 3:40pm
Justin Llewellyn-Jones (Head of Capital Markets, North America, Equities & Derivatives at Broadridge) and Steve Morgan (Head of ICG Markets Operations Solutions – Secs Ops & Tech,…
Justin Llewellyn-Jones (Head of Capital Markets, North America, Equities & Derivatives at Broadridge) and Steve Morgan (Head of ICG Markets Operations Solutions – Secs Ops & Tech, Ops Tech for Clients, Metrics, Analytics and Workflow at Citi) discuss the business drivers behind the current post-trade modernization initiatives at their organizations, and how they are using technology as an enabler to drive transformation, overcome obstacles, streamline operations and unlock data.
Participants
Justin Llewellyn-Jones, Steven Morgan
Speakers

Justin Llewellyn-Jones
Head of Capital Markets, North America (Equities & Derivatives)

3:45pm – 4:05pm
The Consolidated Audit Trail is now partially built, with several intensive phases ahead. Join a discussion of where we are and what the future is likely to bring from a resource, implementation, and compliance perspective.
Participants
William Leahey
Speaker

William Leahey
Head of Regulatory Compliance and Wealth Management
10:00am – 11:00am
11:00am – 11:40am
Hear from the SEC, FINRA and the New York Fed as they join Ira Hammerman, Executive Vice President & General Counsel of SIFMA, to discuss current and potential key priorities as well as emerging regulatory issues facing financial services operations professionals.
Participants
Ira D. Hammerman, Vic Chakrian, Emily Westerberg Russell, Bill Wollman
Moderator

Panelists

Vic Chakrian
Senior Vice President, Financial Market Infrastructure, Supervision Group

Emily Westerberg Russell
Chief Counsel of the Division of Trading and Markets

Bill Wollman
Executive Vice President, Head of Office of Financial and Operational Risk Policy
11:45am – 12:05pm
The volatility of March 2020 represented the most serious test for U.S. capital markets since the 2008 global financial crisis. U.S. government securities clearance and repo came under particular pressure as investors sought to bolster their cash liquidity while also seeking safety in U.S. Treasuries.
Join us for an informative session with senior leaders of BNY Mellon Clearance & Collateral Management to discuss findings from The Pandemic Stress Test, which provides new insight into how U.S. repo markets performed through the volatility.
Participants
Victor O’Laughlen, Brian Ruane
Moderator

Victor O’Laughlen
Digital Business Leader, Clearance and Collateral Management
Speaker

Brian Ruane
Chief Executive Officer, Government Securities Services and Broker Dealer Services
12:10pm – 12:45pm
Explore the emerging area of digital assets. This panel will discuss the regulatory and operational considerations related to operationalizing security tokens as well as their impact on retail investors.
Participants
Grace Vogel, Emmanuel Aidoo, Thomas K. McGowan, Drew Van der Werff
Moderator

Panelists


Thomas K. McGowan
Associate Director, Division of Trading and Markets, Office of Broker-Dealer Finances

12:50pm – 1:30pm
Discover the lessons learned so far at this stage of the pandemic, and the initiatives that firms are already considering to improve preparedness and resiliency. This panel will discuss Return to Office strategies and plans, how firms have enhanced Work-from-Home technologies, the digital transformations that are streamlining operations, and related global regulatory reform efforts.
Participants
Ron Lefferts, Robert Kaiser, Anthony Lichty, Amy Shanle
Moderator

Ron Lefferts
Managing Director, Global Leader of Technology Consulting
Panelists



Amy Shanle
Managing Director, Global Head of Enterprise Change & Resiliency Office
1:35pm – 2:10pm
The digital era is also reshaping the workforce. Discover how teams are changing and the skills needed for next-generation operations. This panel will discuss the importance of building an agile organization in an evolving industry and describe what firms need to do to address the growing talent gap.
Participants
Bob Walley, Staci Sullivan, Grainne McNamara, Lori Messer, Tonya Tyson
Moderator

Panelists



Lori Messer
Managing Director, Global Head of Business & Client Services

2:10pm – 3:10pm
3:10pm – 3:30pm
Financial institutions are applying artificial intelligence (AI) and machine learning (ML) across a number of areas to enhance customer experiences, personalize offerings, streamline manual processes, and optimize investment portfolios. Join us for a discussion with Bratin Saha, Vice President of Machine Learning Services, Amazon AI, to hear how financial institutions get started with machine learning and the business impacts they realize from machine learning projects. He will walk through customer examples and share an overview of AWS service offerings for AI and ML.
Participants
Bratin Saha
Speaker

3:35pm – 3:55pm
Now that ongoing low interest rates and zero commissions are an everyday reality, finding ways to accelerate revenue growth to replace legacy commissions is top of mind. Many firms are looking for innovative ways to increase revenue and are exploring alternative paths.
Join the conversation as we discuss the latest trends in revenue growth.
Participants
Timothy D’Arcy, David Hoffman
Speakers


Venue
Virtual Gathering
Webinars, Webcasts, Virtual
Join us online for live and on-demand sessions! Participation instructions will be sent in advance of the event.

Related Resources
-
SIFMA Insights
Ops Virtual Forum Debrief
Recently, SIFMA virtually hosted its Ops Virtual Forum. With two days of presentations and events and hundreds of virtual participants, we gained insights into top-of-mind topics for market participants. Inside this note, we recap just some of what was seen and heard, including the executive view, cybersecurity, post-trade modernization and digital assets.
-
Featured Report
COVID-19: Initial Lessons Learned and Considerations for Managing a Global Pandemic
In this report, SIFMA and Protiviti discuss the range of issues and events accentuated by the global coronavirus pandemic and the financial industry’s multifaceted and effective response thus far.
-
Tests and Exercises
Industry-Wide Business Continuity Test
The industry-wide business continuity test is a critical exercise that highlights our industry’s ability to operate through a significant emergency using backup sites, recovery facilities and backup communications capabilities across the industry.
-
Industry Resources
Considerations for Return to Office
In consultation with member participants, SIFMA has developed general, common considerations for financial firms as they plan for returning staff to the office to resume “normal operations” following COVID-19.
-
White Paper
Changing the Nature of Work
Improving technologies, bottom-line imperatives and an unexpected public health crisis have forced managers to adapt rapidly to change. In this white paper, Broadridge and SIFMA AMG examine the impact of these changes and more.
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Featured Video
Heard at Ops: A Video Series
Hear from top financial operations leaders in attendance at SIFMA Ops in 2019 on how the industry is responding to the dynamic and complex environment that is reshaping operations, the customer experience and market requirements.
-
Industry Resources
COVID-19 Resource Center
Explore comment letters, requests for regulatory relief, research reports and more industry resources as we navigate through COVID-19.
-
Industry Resources
Cybersecurity Resource Center
SIFMA is actively engaged in coordinating the effort to support a safe, secure information infrastructure, with cybersecurity resources including the Quantum Dawn exercise series.
-
Industry Resources
BCP and COVID-19
Here are resources for the industry to maintain operational resilience, including considerations for essential personnel as well responses and unprecedented actions taken by industry regulators and more.
Sponsorship
Interested in being a sponsor? Contact Diana Serri at 212.313.1258.
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Media
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Contact Katrina Cavalli at 212.313.1181.
Media Registration
Contact Evan Grogan at 212.313.1134
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Code of Conduct
SIFMA meetings and events are intended to educate and engage our members and industry participants in thoughtful conversations. Inappropriate behavior will not be tolerated. View our Code of Conduct and anonymous incident report form.
Cancellations
All cancellation requests are subject to a $25 processing fee and must be made in writing to SIFMA Conferences no later than 48 hours prior to the start of this virtual event. No substitutions or transfers will be accepted.
Upcoming Events
Date:
August 3, 2022
Date:
September 19, 2022
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