Overview

SIFMA’s Anti-Money Laundering & Financial Crimes Conference brings together leaders from the securities industry, regulatory agencies and law enforcement to discuss the latest developments and priorities in the AML and financial crime space. Throughout the two-day program, attendees will hear directly from the industry’s regulators; participate in closed-door sessions; and network with policymakers and peer compliance professionals.

Celebrating its 20th year, this is the only conference in the AML and financial crime space tailored to broker-dealers and other members of the securities industry.

Anti-Money Laundering & Financial Crimes Conference

Date

February 05 - February 06, 2020

Location

New York, NY

Overview

SIFMA’s Anti-Money Laundering & Financial Crimes Conference brings together leaders from the securities industry, regulatory agencies and law enforcement to discuss the latest developments and priorities in the AML and financial crime space. Throughout the two-day program, attendees will hear directly from the industry’s regulators; participate in closed-door sessions; and network with policymakers and peer compliance professionals.

Celebrating its 20th year, this is the only conference in the AML and financial crime space tailored to broker-dealers and other members of the securities industry.

Program

7:30am – 6:30pm

Registration Desk & Exhibit Hall Hours

7:30am – 8:30am

8:30am – 5:25pm

8:30am – 8:40am

Participants

Ira D. Hammerman

Speaker

Ira D. Hammerman

Executive Vice President & General Counsel

SIFMA

Ira D. Hammerman’s Biography

8:40am – 9:10am

Hear from Marc Berger, Director of the SEC’s New York Regional Office, on AML and other related issues that arise in the context of the SEC’s examination and enforcement efforts.

Hear from Marc Berger, Director of the SEC’s New York Regional Office, on AML and other related issues that arise in the context of the SEC’s examination and enforcement efforts.

Participants

Sarah D. Green, Marc P. Berger

Moderator

Sarah D. Green

Global Head of Financial Crimes Officer

Vanguard Group, Inc.

Sarah D. Green’s Biography

Speaker

Marc P. Berger

Director of New York Regional Office

U.S. Securities and Exchange Commission

Marc P. Berger’s Biography

9:10am – 9:40am

This year marks the 20th anniversary of our event, which was launched by members of the securities industry interested in best practices for mitigating money laundering and terrorist financing risks…

This year marks the 20th anniversary of our event, which was launched by members of the securities industry interested in best practices for mitigating money laundering and terrorist financing risks through their firms even before the 9/11 attacks. Hear from David Cohen how the BSA/AML regime has evolved since then and what the future may hold. Mr. Cohen participated in drafting the USA PATRIOT Act and later served as Treasury Undersecretary for Terrorism and Financial Intelligence and then Deputy Director of the CIA before returning to his position as a partner at WilmerHale.

Participants

Katrina A. Carroll, David S. Cohen

Moderator

Katrina A. Carroll

Executive Vice President and Chief Anti-Money Laundering Officer

LPL Financial LLC

Katrina A. Carroll’s Biography

Speaker

David S. Cohen

Partner

WilmerHale

David S. Cohen’s Biography

9:40am – 10:55am

This panel will discuss the evolution of AML and financial crime programs and the role of AML officers as they have been shaped by geopolitical and market events, landmark cases,…

This panel will discuss the evolution of AML and financial crime programs and the role of AML officers as they have been shaped by geopolitical and market events, landmark cases, laws and regulatory expectations over the past 20 years. The panel will also consider the AML program elements and technologies that an AML officer needs in order to manage ever-evolving expectations and emerging risks in the future.

Participants

Catherine (Cathy) A. LaFalce, Satish M. Kini, Justin Mendelsohn, Michael Rufino, Stephen J. Shine

Moderator

Catherine (Cathy) A. LaFalce

Managing Director and Global Head of AML Compliance Risk Management, Markets and Banking

Citi

Catherine (Cathy) A. LaFalce’s Biography

Panelists

Justin Mendelsohn

Deputy Head of AML and Sanctions

Brown Brothers Harriman & Co.

Justin Mendelsohn’s Biography

Michael Rufino

Executive Vice President, Head of Member Regulation - Sales Practice

FINRA

Michael Rufino’s Biography

Stephen J. Shine

Chief Regulatory Counsel

Prudential Financial

Stephen J. Shine’s Biography

10:55am – 11:20am

11:20am – 12:35pm

Hear directly from regulators and policy makers about 2019 developments in the AML and financial crime space and their regulatory and examination priorities for 2020. Discussion topics will include expectations…

Hear directly from regulators and policy makers about 2019 developments in the AML and financial crime space and their regulatory and examination priorities for 2020. Discussion topics will include expectations for the year and changes your firm may wish to consider for your compliance program to address regulatory expectations, new trends and typologies, and lessons learned from enforcement.

Participants

Sarah D. Green, Spencer W. Doak, John Fahey, Blake Snyder, Paul M. Tyrrell

Moderator

Sarah D. Green

Global Head of Financial Crimes Officer

Vanguard Group, Inc.

Sarah D. Green’s Biography

Panelists

Spencer W. Doak

Director for BSA/AML Compliance Policy

Office of the Comptroller of the Currency

Spencer W. Doak’s Biography

John Fahey

Senior Special Counsel, Office of Chief Counsel, Division of Trading and Markets

U.S. Securities and Exchange Commission

John Fahey’s Biography

Blake Snyder

Director, AML Investigative Unit

FINRA

Blake Snyder’s Biography

12:35pm – 1:40pm

1:45pm – 3:00pm

Join this panel of experts to discuss the evolution of client risk management methodologies including factors such as geographic risk, sector risk, and client type/PEP risk. The panel will also…

Join this panel of experts to discuss the evolution of client risk management methodologies including factors such as geographic risk, sector risk, and client type/PEP risk. The panel will also discuss practices relating to enhanced due diligence, risk rating, updates of client information and approvals in the context of current regulatory requirements and expectations.

Participants

Meg Zucker, Stephanie L. Brooker, Jeffrey Harwin, Elena Hughes, Brock Miller

Moderator

Meg Zucker

Global Anti-Money Laundering Head

RBC Capital Markets

Meg Zucker’s Biography

Panelists

Jeffrey Harwin

Americas Head of Anti-Financial Crime Compliance

Deutsche Bank

Jeffrey Harwin’s Biography

Elena Hughes

Executive Director, Head of AML - Institutional Securities Group

Morgan Stanley

Elena Hughes’s Biography

Brock Miller

Vice President, Corporate Securities Review

Raymond James & Associates, Inc.

Brock Miller’s Biography

3:00pm – 3:20pm

Networking Break

3:20pm – 4:35pm

We live in an environment of regular examinations and frequent enforcement action taken by the SEC, FINRA and other regulatory authorities. It is important that firms are well prepared and…

We live in an environment of regular examinations and frequent enforcement action taken by the SEC, FINRA and other regulatory authorities. It is important that firms are well prepared and take each interaction with their examiners and regulatory enforcement staff seriously to avoid adverse outcomes, including fines and negative publicity that can damage their brands and reputations. This panel will highlight how you can better define or improve a repeatable process and will share some practical tips on cooperative and successful exams and responses to investigative inquiries.

Participants

Logan Anderson, Kelly D. Gentenaar, Jack Hodgens, Eli Renshaw, Sarah Runge

Moderator

Logan Anderson

Director, AML Strategy & Investigations

TD Ameritrade, Inc.

Logan Anderson’s Biography

Panelists

Kelly D. Gentenaar

Vice President and Deputy AML Officer

E*Trade Financial Corporation

Kelly D. Gentenaar’s Biography

Jack Hodgens

VP, Anti-Money Laundering (AML) Officer

Fidelity Brokerage Services, LLC

Jack Hodgens’s Biography

Eli Renshaw

Examination Manager, AML Investigative Unit

FINRA

Eli Renshaw’s Biography

Sarah Runge

Global Head of Financial Crimes Compliance Regulatory Strategy

Credit Suisse

Sarah Runge’s Biography

Sanctions enforcement has increased dramatically this year. What are the factors driving this increase, and what should your firm’s compliance program focus on given recent enforcement trends? This panel will…

Sanctions enforcement has increased dramatically this year. What are the factors driving this increase, and what should your firm’s compliance program focus on given recent enforcement trends? This panel will discuss, among other topics, rejected transaction reporting, bulk payments, omnibus accounts, humanitarian transactions and the May 2019 Framework for OFAC Compliance.

Participants

Daniel S. Ruzumna, Dorothy Bennett, Alexandre Manfull, Jonathan Thomas

Moderator

Panelists

Dorothy Bennett

Head of Global Sanctions Compliance

J.P. Morgan Chase & Co.

Dorothy Bennett’s Biography

Alexandre Manfull

Assistant Director, Sanctions Compliance & Evaluation (SC&E)

Office of Foreign Assets Control (OFAC)

Alexandre Manfull’s Biography

Jonathan Thomas

Head of Sanctions Group

Goldman, Sachs & Co.

Jonathan Thomas’s Biography

4:35pm – 5:05pm

This chat will demystify the world of crypto currency and what it means for AML/financial crime compliance.

This chat will demystify the world of crypto currency and what it means for AML/financial crime compliance.

Participants

James Fiebelkorn, Daniel Sankey

Moderator

James Fiebelkorn

Vice President and Global AML Officer

Ameriprise Financial, Inc.

James Fiebelkorn’s Biography

Speaker

Daniel Sankey

Global Financial Crimes Officer

Coinbase

Daniel Sankey’s Biography

5:05pm – 5:35pm

Learn about FinCEN’s analysis and identification of money laundering and financial crime trends, including trends in elder financial exploitation, from the BSA data that our industry reports, as well as…

Learn about FinCEN’s analysis and identification of money laundering and financial crime trends, including trends in elder financial exploitation, from the BSA data that our industry reports, as well as how others in government use SARs and other BSA data from securities firms.

Participants

Elizabeth “Paige” Baumann, Laura Richardson

Moderator

Elizabeth “Paige” Baumann

Senior Vice President, Chief Anti-Money Laundering Officer

Fidelity Investments

Elizabeth “Paige” Baumann’s Biography

Speaker

Laura Richardson

Section Chief and Supervisory Analyst, Intelligence Division

Financial Crimes Enforcement Network (FinCEN)

Laura Richardson’s Biography

5:35pm – 6:30pm

Sponsored by Fiserv

Sponsored by Fiserv

7:15am – 4:00pm

Registration Desk & Exhibit Hall Hours

7:15am – 8:15am

Networking Breakfast

8:15am – 4:00pm

8:15am – 8:45am

Participants

Jamal El-Hindi

8:50am – 10:05am

This panel will consider practices to optimize your financial crime compliance program at a regional, domestic or smaller financial institution. The conversation will include different approaches with respect to resources,…

This panel will consider practices to optimize your financial crime compliance program at a regional, domestic or smaller financial institution. The conversation will include different approaches with respect to resources, staffing and processes as compared to other types of firms. Join this interactive session to discuss the unique challenges of running a financial crimes compliance program at a relatively smaller firm and the opportunities it offers.

Participants

Margaret S. Edmunds, Carlyna Dowell, Timothy Friedman, Sharon K. Minta, Thor Nelson

Moderator

Margaret S. Edmunds

Senior Vice President, Director of AML and Corporate Compliance

Baird

Margaret S. Edmunds’s Biography

Panelists

Carlyna Dowell

AML Compliance Manager

Avantax

Carlyna Dowell’s Biography

Timothy Friedman

Director of Financial Investigations and Compliance Operations

Securities America Inc.

Timothy Friedman’s Biography

Sharon K. Minta

Compliance Director & Anti-Money Laundering Officer of the Financial Crimes Unit

Thrivent

Sharon K. Minta’s Biography

Thor Nelson

Director of AML and Anti-Fraud

Ameriprise Financial, Inc.

Thor Nelson’s Biography

Through a series of practical scenarios and case studies, this panel will have you discuss the fraud trends and typologies and examine the know your customer, conduct, senior exploitation and…

Through a series of practical scenarios and case studies, this panel will have you discuss the fraud trends and typologies and examine the know your customer, conduct, senior exploitation and other risks, as well as the SAR filing requirements, related to today’s financial crimes environment.

Participants

Greg Ruppert, Joseph P. Borg, Sean Friedly, Emily P. Gordy, Adrienne Kosta, John O’Neill

Moderator

Greg Ruppert

Senior Vice President, Financial Crimes Risk Management

Charles Schwab

Greg Ruppert’s Biography

Panelists

Sean Friedly

Vice President, Head of AML & Financial Crimes Investigations

Raymond James & Associates, Inc.

Sean Friedly’s Biography

Adrienne Kosta

Vice President, Anti-Money Laundering Officer

NFS, LLC and Fidelity Forex, Fidelity Investments

Adrienne Kosta’s Biography

John O’Neill

Executive Vice President and Chief Compliance Officer

LPL Financial LLC

John O’Neill’s Biography

Regulators, trade associations, and advocacy groups have all called for the incorporation of innovative approaches in order to improve the effectiveness of combatting money laundering and financial crime. Firms are…

Regulators, trade associations, and advocacy groups have all called for the incorporation of innovative approaches in order to improve the effectiveness of combatting money laundering and financial crime. Firms are striving to leverage AI/machine learning, RPA, cloud computing and more in order to improve operational efficiency and the customer experience. For all or many, embracing new technologies or enhancing existing ones means significantly improving data quality and governance. This panel will discuss the challenges, pitfalls, best practices, and successes of various financial institutions on their journey to effectively harness the power of data to greatly improve the outcomes of know-your-customer (KYC), market surveillance, and sanctions screening processes while meeting regulatory expectations.

Sponsored by Protiviti

Participants

Shaun Creegan, Erick Christensen, Jeffrey Harwin, Bob Kadel, Kevin M. Toomey

Moderator

Shaun Creegan

Managing Director, Risk & Compliance

Protiviti

Shaun Creegan’s Biography

Panelists

Erick Christensen

Managing Director, Risk & Compliance

Protiviti

Erick Christensen’s Biography

Jeffrey Harwin

Americas Head of Anti-Financial Crime Compliance

Deutsche Bank

Jeffrey Harwin’s Biography

Bob Kadel

Global Head of Consumer Financial Crime Compliance Strategy

Goldman Sachs

Bob Kadel’s Biography

Kevin M. Toomey

Senior Associate

Arnold & Porter

Kevin M. Toomey’s Biography

10:05am – 10:30am

Sponsored by Chainalysis, Inc.

Sponsored by Chainalysis, Inc.

10:30am – 11:45am

Find out how firms have approached the world of robotic process automation and artificial intelligence. How can you leverage the latest and greatest technologies to cut costs and help improve…

Find out how firms have approached the world of robotic process automation and artificial intelligence. How can you leverage the latest and greatest technologies to cut costs and help improve consistency in your AML program, while staying in compliance with SAR filing and CDD obligations under FINRA Rule 3310?

Participants

John Davidson, Eric Hains, Asim (Sam) Ibrahim, Janice Stark

Moderator

John Davidson

Senior Vice President & Global Head of Anti-Money Laundering

E*Trade Financial

John Davidson’s Biography

Panelists

Eric Hains

Head of Surveillance

TD Ameritrade

Eric Hains’s Biography

Asim (Sam) Ibrahim

Director – Anti-Money Laundering (AML) Monitoring Risk Management (AMRM) Global Head of Emerging Risk

Citigroup

Asim (Sam) Ibrahim’s Biography

Janice Stark

Director of Business Systems, Anti-Money Laundering and Anti-Fraud

Ameriprise Financial, Inc.

Janice Stark’s Biography

11:45am – 12:55pm

Sponsored by Sidley Austin LLP

Sponsored by Sidley Austin LLP

11:45am – 12:55pm

Significant advancements in fintech are under way. These technologies are enabling intelligence to be gathered from vast and often disparate data sets which, together with rapid advances in data science,…

Significant advancements in fintech are under way. These technologies are enabling intelligence to be gathered from vast and often disparate data sets which, together with rapid advances in data science, are transforming the approach to compliance, streamlining KYC processes, and helping to uncover previously hidden patterns and networks of potential financial crime activity.

At the heart of this technological revolution  is the need to have trusted data, accurate  and relevant information, so that the technology can help the people who are responsible for compliance and risk management make informed decisions. In this session we will discuss:

  • What role does/will new technologies play in really turning the tide against financial crime?
  • Do the benefits of sharing information to fight financial crime outweighs the risks?
  • Can you comply with data privacy regulations and collaborate to fight financial crime?

Sponsored by Refinitiv

Participants

Kevin Bogdanov, Andrew Simpson

Speakers

Kevin Bogdanov

Performance Director, Americas

Refinitiv

Kevin Bogdanov’s Biography

Andrew Simpson

Chief Operating Officer

CaseWare RCM Inc.

Andrew Simpson’s Biography

12:55pm – 1:55pm

This panel will discuss money laundering and financial crime in the context of futures, foreign exchange, and cryptocurrency products, including current trends and typologies and the potential risks presented by…

This panel will discuss money laundering and financial crime in the context of futures, foreign exchange, and cryptocurrency products, including current trends and typologies and the potential risks presented by new and emerging products. The panel will also review recent regulatory enforcement actions and consider possible compliance approaches to address the lessons learned from these actions, including the use of artificial intelligence, machine learning, and various types of analytics.

Participants

Patrick Leary, Dan Burstein, Gary DeWaal, Shakeema Kimble, Elizabeth C. Sheridan, Andrea Walser

Moderator

Patrick Leary

Senior Vice President, Financial Crimes Risk Management

Wells Fargo

Patrick Leary’s Biography

Panelists

Dan Burstein

General Counsel & Chief Compliance Officer

Paxos

Dan Burstein’s Biography

Shakeema Kimble

Head of Customer and Enhanced Due Diligence

RBC Capital Markets, LLC

Shakeema Kimble’s Biography

Elizabeth C. Sheridan

Assistant General Counsel

National Futures Association

Elizabeth C. Sheridan’s Biography

Andrea Walser

Managing Director, Global Financial Crimes Compliance (GFCC)

Bank of America Merrill Lynch

Andrea Walser’s Biography

For years the United States had the most high-profile AML prosecutions and the most daunting regulations, but that is changing. Recent enforcement actions from the Pacific Rim to the Nordic…

For years the United States had the most high-profile AML prosecutions and the most daunting regulations, but that is changing. Recent enforcement actions from the Pacific Rim to the Nordic snows demonstrate that AML remains a global threat and a global object of government focus. By design, expansive regulations such as the 5th Money Laundering Directive are shaping global and local programs outside the EU, while international cooperation among regulators brings new challenges for AML officers and their teams. This panel of experienced global practitioners will discuss the changing landscape of global enforcement and regulation.

Participants

Alan Williamson, Sterling Daines, Alan Ketley, Edward Longridge, Betty Santangelo

Moderator

Alan Williamson

Director, Financial Crime Compliance Wealth & Investment Management, Americas

Barclays

Alan Williamson’s Biography

Panelists

Sterling Daines

Managing Director, Global Head of Financial Crime Compliance

Credit Suisse

Sterling Daines’s Biography

Alan Ketley

Managing Director, Global Financial Crimes Advisory Group

MUFG Securities America Inc.

Alan Ketley’s Biography

Edward Longridge

Managing Director of AML and Financial Crimes

Bates Group

Edward Longridge’s Biography

The stability and proper functioning of the financial system is important to all, but central to the mission of anti-financial crime professionals. To succeed, AML professionals must identify and manage…

The stability and proper functioning of the financial system is important to all, but central to the mission of anti-financial crime professionals. To succeed, AML professionals must identify and manage their financial institutions’ risk for money laundering and vulnerabilities for other financial crimes. Collaboration is key and this session focuses on the three pillars of collaboration for AFC professionals in the securities industry, their impact in fighting financial crime and the promise of new technologies. Participants should expect to learn:

  • Understanding innovation and technology driven strategies based on three pillars of financial crime risk management collaboration: internal collaboration, consortium data and regulatory collaboration
  • Harnessing the benefits of collaboration on your AML risk management policies and procedures
  • Previewing how new technology and innovation initiatives such as regulatory sandboxes can eliminate inefficiencies, promote operational excellence, and streamline risk management and reporting processes

Sponsored by Fiserv

Participants

Andrew Davies

Speaker

Andrew Davies

Vice President, Global Market Strategy, Financial Crime Risk Management

Fiserv

Andrew Davies’s Biography

1:55pm – 2:15pm

Networking Break

2:15pm – 3:30pm

This panel will focus on common policy challenges related to client trading (solicited vs. unsolicited trades); deposits (physical, DWAC, DTC Free, DRS, and ACAT); exchange listing requirements (NYSE, NASDAQ, TSX,…

This panel will focus on common policy challenges related to client trading (solicited vs. unsolicited trades); deposits (physical, DWAC, DTC Free, DRS, and ACAT); exchange listing requirements (NYSE, NASDAQ, TSX, CSE, etc.); investment banking (private placements, underwriting, etc.); and financial transactions directly with the business. What are the questions you should consider with regard to product offerings and risk appetite to formalize a policy for your firm’s business model?

Participants

Jeffrey Weiss, Sharon Cohen Levin, Nicole de Bello, Robert (Bob) Molloy, Veruna Stanescu

Moderator

Jeffrey Weiss

Managing Director & Chief Anti-Money Laundering Officer

TD Ameritrade, Inc.

Jeffrey Weiss’s Biography

Panelists

Nicole de Bello

Anti-Money Laundering Counsel, Executive Director

Morgan Stanley

Nicole de Bello’s Biography

Robert (Bob) Molloy

Chief Anti-Money Laundering Officer

Raymond James Financial, Inc.

Robert (Bob) Molloy’s Biography

Veruna Stanescu

Vice President, Financial Crime Compliance

Goldman Sachs

Veruna Stanescu’s Biography

3:30pm – 4:00pm

Participants

Thomas McGuire

4:00pm – 4:00pm

Conference Adjourns

Venue

New York Marriott Marquis

1535 Broadway
New York, NY 10036

Surround yourself with the sights and sounds of the city at New York Marriott Marquis. Get relaxed and energized simultaneously as you step into some of the largest guest rooms in NYC, amid the hustle and bustle of famed Broadway.

Picture of venue

Hotel Accommodations

SIFMA has reserved a block of rooms at the New York Marriott Marquis. Rates will start at $259 per night and are quoted exclusive of applicable room tax, applicable service/hotel-specific fees or other miscellaneous taxes.

Please make your booking through the following link: https://book.passkey.com/event/49948419/owner/1322/home

Please note that the group rates are good through January 20th, but rooms are limited and only available on a first-come, first-served basis–they may sell out early! Once the block is sold out, the hotel’s market price applies regardless of the date booking. Make sure to confirm all cancellation policies and forfeiture of deposits directly with the hotel when booking your reservation.

Accreditation

ACAMS Credits
This program has been approved for 12 CAMS Credits.

CLE Credits
Pending approval.

CPE Credits

The 2020 program is eligible for up to 14.5 CPE Credits.

Field of Study: Specialized Knowledge
Program Level: Intermediate
Delivery Method: Group Live
Advance Preparation: None

For more information regarding refund, complaint, and/or program cancellation policies, please contact SIFMA at [email protected].

CEU Institute is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org

Media

Media Inquiries and Registration
Contact Evan Grogan at 212.313.1134

Press Policy
Select keynote speakers are open to the media. View the press policy.

Terms and Conditions

Code of Conduct

SIFMA meetings and events are intended to educate and engage our members and industry participants in thoughtful conversations. Inappropriate behavior will not be tolerated. SIFMA defines inappropriate behavior as any possible illegal conduct, verbal or physical abuse of any type, use of derogatory or discriminatory language, gestures or actions, unwanted invasions of privacy, any form of harassment, racism, sexism, or any other targeted comments which are intended to cause personal offense to another participant either in-person at the event or through social media channels, or the violation of any local, state, or federal laws or regulations.

If you are involved in or witness an incident at a SIFMA meeting or event that violates this Code of Conduct, please use this anonymous incident report form to let SIFMA know immediately. Please provide as much information as possible about the incident so that we can make a proper investigation. Any violations of law should be reported to law enforcement authorities.

SIFMA will investigate any reported incidents swiftly and confidentially if possible. SIFMA, at our discretion, may act on any reports of inappropriate behavior, including but not limited to removing a participant from the meeting or event and/or bar that person from attending future SIFMA meetings or events. SIFMA shall not refund any money paid for such attendee to attend the meeting or event, or for any travel expenses incurred to attend.

Substitutions
Conference registration substitutions are welcome. Email [email protected] with the following information and we will confirm the change: original registrant’s full name, substitute registrant’s full name, mailing address, title, phone and email.

Cancellations
Refunds will be granted for cancellations made three weeks prior to the start of the event. All cancellation requests are subject to a $100 processing fee and must be made in writing.