Surveys: Report on Asset Management Accounts - 2007
Table of Contents
| INTRODUCTION | 1 |
| OVERVIEW OF PARTICIPATING FIRMS | 2 |
| Type of Firm | 2 |
| Average Size Per Firm | 2 |
| AMA-Related Staffing | 3 |
| Clearing Arrangements | 3 |
| AMA ACCOUNT INFORMATION | 4 |
| AMA Product Offered | 4 |
| Average Number of Accounts | 5 |
| Average Account Value | 5 |
| Net Dollar Amount Collected from AMA Annual Fees | 6 |
| Commission-Based & Fee-Based Accounts | 6 |
| Opening Balances | 7 |
| Maintenance Balances | 8 |
| Annual Fees by Account Type | 9 |
| Mark Up, Mark Down, or Waive Fees | 9 |
| Relationship Pricing | 10 |
| Retirement Accounts | 11 |
| AMA Features Offered/Selected | 12 |
| Banking Products | 13 |
| Fees Related to Asset Management Accounts | 14 |
| Fees Related to Asset Management Accounts | 15 |
| Customization of Debit/Credit Cards and Checks | 16 |
| Customization of AMA Products | 16 |
| Business Account Structure | 17 |
| Billpay Programs | 18 |
| Sending Funds to Third Parties | 20 |
| Card Reward Programs | 21 |
| Cost Basis | 23 |
| Performance Reporting | 24 |
| Year-End Summary Statements | 25 |
| Features Offered as part of Check Writing Program | 27 |
| Fees Charged as part of Check Writing Program | 27 |
| Detailed Information on Accounts Using Checks | 28 |
| Features Offered as part of Debit Card Program | 29 |
| Combinations of Debit Cards Offered | 29 |
| Detailed Information on Accounts Using Debit Cards | 30 |
| Features Offered as part of Credit Card Program | 32 |
| Combinations of Credit Cards Offered | 32 |
| Detailed Information on Accounts Using Credit Cards | 33 |
| RISK MANAGEMENT | 35 |
| Fraud Detection/Prevention Procedures | 35 |
| How Fraud Detection is Handled | 36 |
| Input for Fraud Calling/Detection Guidelines | 36 |
| Debit Card Spending Restrictions | 37 |
| Entity Responsible for Fraud Losses | 39 |
| Interchange Income | 39 |
| Extent of Credit/Debit Card Fraud | 40 |
| OPERATIONS | 41 |
| Customer Services via the Internet | 41 |
| Money Sweep Options | 43 |
| Call-In Center Information | 44 |
| Response to Each Type of Customer Service Inquiry | 46 |
| APPENDIX I - Verbatim Responses | 48 |
| APPENDIX II - Data Arrays | 64 |
| QUESTIONNAIRE | 107 |
| PARTICIPATING FIRMS | 132 |
| PRICE LIST | 133 |